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My longstanding adviser has left. What should I do?

Answered by Lee Goggin

Wealth management is a highly competitive industry when it comes to talent, so there can be quite a lot of movement of personnel. But while your situation is not uncommon, I do feel for you losing a trusted adviser after a long and productive relationship.

I hope that your wealth management institution has handled the change well by letting you know well in advance and introducing you to the person that is planned to take over. In my view, they should also make it clear that you can request another adviser if you find the fit isn’t quite right too.

Assuming that you get on well with the new adviser, that they understand your situation well and offer a similar level of expertise and experience then you should certainly give them a chance to prove themselves. Who knows, they may exceed your expectations so this could be a move up!

However, you should also be on your guard for any deterioration in the service standards you receive. While younger advisers can of course be fantastic, you shouldn’t feel like your business has been passed over to someone without the skillset you require. Nor should you accept being tagged onto the client book of an already over-stretched individual, and so not get the dedicated time and attention you deserve.

In short, keep a close eye on how things develop, and bear in mind that changing wealth manager is very much easier and quicker than many people believe if you aren’t absolutely happy as things progress.

It might be that on reflection you come to see your adviser leaving as a good opportunity to make a change anyway (many people do). There may be a much better deal out there for you and now that your adviser is no longer in picture make sure there is enough keeping you with your current provider.

Anonymous, 64, Retired | Asked on Sep, 15

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Lee Goggin

Lee Goggin

Co-founder & UK Head

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